Monday, March 29, 2010

Tech Support Ethics Question - - It's super simple to help someone with their computer issues remotely. It doesn't matter what operating system you and your client are using, and you don't even have to be using the same one. What happens, though, if you're in the middle of a tech support session using GoToAssist Express, and you can't solve the problem they're having? Do you charge for the time you have already put in?
Formats available: MPEG4 Video (.mp4)

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